Case Study: Marsden Woods Inskip Smith

Discover how ADC brought Marsden Woods Inskip Smith's systems to the next level.

Marsden Woods Inskip Smith (MWIS) are a long established company of lawyers with a team of successful, professional and passionate people serving the Whangarei and greater Northland community in most aspects of legal representation.

 

The problem

“Our firm had been with its previous IT provider for some years, however we began to feel they were not taking us to the next stage.”, explains Practice Manager, Rachel Wansbone.

“Frustration had also built largely around the service delivery, where it was taking too long for matters to be resolved and the same issues were reoccurring.”

With its aging systems in mind, MWIS decided to tender its IT hosting and support business to three firms, including the incumbent provider and ADC.

 

The solution

ADC designed a Hosted Virtual Server solution for MWIS which would provide a more robust and highly-available platform for their business systems. The solution also proposed for a move to the latest in Microsoft Server and Desktop technologies while providing enough power to drive the business for the coming years.

“From the beginning, ADC showed the most interest in our business. They provided a comprehensive and competitive proposal which we selected above the other two firms.”, Rachel said.

After winning the business, ADC ensured a smooth transition of MWIS’ business data into the new hosted environment. Such a change can be a nerve-wracking experience for business owners and users alike. However, ADC’s wealth of experience in onboarding new clients ensures the changeover process runs as seamlessly as possible.

“The implementation was managed very well.  The whole process was seamless and we were kept informed of any teething problems as they happened and what was being done to resolve them. What can be a very frustrating and anxious time was minimised by the support and constant updating on progress.”, Rachel explained.

Alongside new systems, ADC provided a Managed Service for MWIS, including unlimited IT Support at a fixed monthly cost.

“It was obvious right from the installation date, that ADC had the resources to support our business needs. And that has continued throughout the time we have been with them.”, Rachel said. “ADC have always had people to contact when we experience a problem, and they have displayed a level of expertise that has given the entire firm confidence in their advice and delivery of IT systems.”

“We have been very impressed with ADC’s level of service and expertise.”, Partner Andrew Golightly explains.

“They respond quickly and any IT issues are always resolved in a timely manner – meaning we can get on with the job. I would highly recommend ADC to anyone looking at their IT services.”

 

Contact us today to see how ADC can assist your business with a Hosted Virtual Server and/or IT Support solution.